Adult Signature Requirement
To comply with federal regulations and to ensure the safe and responsible delivery of tobacco products to customers, as mandated by the Prevent All Cigarette Trafficking (PACT) Act, all tobacco product shipments must be made using a delivery confirmation Adult Signature Required service. This service requires the signature of an adult 21 years of age or older upon delivery of your package.
Failure to provide proof of age may result in the package being returned to the sender. To avoid any issues with the delivery of your tobacco packages, please:
1. Ensure that you, or someone else who is at least 21 years of age or older is present to sign for the package upon delivery.
2. Have a valid form of identification ready to present to the delivery personnel. Accepted forms of ID include a driver's license, passport, or state-issued identification card.
3. Double-check that the shipping address on your account is accurate and up-to-date to avoid any mis-deliveries.
If a package is returned to us due to failure of age verification, and needs to be reshipped, the customer is be responsible for covering the reshipping fee as well as the Adult Required Signature fee. These fees are necessary to cover the costs associated with the returned package and the required delivery service.
For more information on the Prevent All Cigarette Trafficking (PACT) Act, please click here.
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